Customer Claims

Customer Claims

Information

Thank you for purchasing an Outdoor Living Today Product.

If you have product-related issues such as damage, or missing pieces, or require replacement parts, please fill out the form below. 

For the fastest possible response, please provide as much detail as clearly and concisely as possible

We also request that you provide 2-3 images showing a close-up of the issue, as well as an image showing the whole unit or section of the unit so that we can clearly diagnose and correct the issue.

Once you have completed the form below, our team will review the information provided and get in touch with you shortly thereafter with more information, and the next steps. 

Name*
Email*
Phone*
Country
  • Canada
  • United States
Province / State
City*
Address*
Postal Code / Zip Code*
Order Number
Select Your Product Type
Please Upload 2-3 Photos Of the Issue If Possible
PLEASE CLEARLY INDICATE YOUR ISSUE
FOR SHIPPING-RELATED DAMAGE PLEASE INCLUDE A PHOTO OF THE DELIVERY
What's The Issue?
Requested Part

Additional Comments

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Shipping

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INSTALLATION