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Customer Contact Hub
Your direct line to the Outdoor Living Today team.
Whether you’re looking for shipping details, product guidance, marketing partnerships, or customer care assistance, you’ll find the right form below to connect with the right department.
Each form is reviewed by a dedicated team member to ensure your inquiry is routed quickly and handled with care. Simply select the category that best fits your needs to get started.
Who Would You Like To Connect With?
Shipping & Delivery
Inquiries
Thank you for your interest in Outdoor Living Today products.
If you’d like to learn more about shipping before placing your order — including delivery times, freight options, or destination eligibility — please fill out the form below.
For the fastest possible response, please provide as much detail as clearly and concisely as possible — including your location (city, province/state, and postal/ZIP code), the product(s) you’re considering, and any special delivery requirements (such as limited access or rural delivery).
Our team will review your information and get back to you shortly with a personalized estimate, available delivery options, and any additional details to help you plan your purchase with confidence.
Sales + Customer Service
Inquiries
Thank you for your interest in Outdoor Living Today products.
If you’re looking to purchase one of our kits, have questions about sizing, shipping, or product details, please fill out the form below.
For the fastest possible response, please provide as much detail as clearly and concisely as possible — including the product name, size, and any specific questions you have about your order or installation.
If you’ve already placed an order, please include your order number and the name it was placed under so we can assist you more efficiently.
Once you’ve submitted the form, our sales team will review your inquiry and get in touch with you shortly thereafter to provide more information, pricing, or assistance with next steps.
Marketing
Inquiries
Thank you for your interest in collaborating with Outdoor Living Today.
If you’d like to discuss marketing partnerships, media opportunities, content collaborations, or press inquiries, please fill out the form below.
For the fastest possible response, please provide as much detail as clearly and concisely as possible about your request — including the nature of your project, timeline, and any specific products or topics of interest.
If applicable, please include links to your website, social media profiles, or examples of past collaborations so we can better understand your audience and goals.
Once you’ve submitted the form, our marketing team will review your inquiry and get in touch with you shortly thereafter to discuss next steps.
Customer Care
Information
Thank you for purchasing an Outdoor Living Today Product.
If you have product-related issues such as damage, or missing pieces, or require replacement parts, please fill out the form below.
For the fastest possible response, please provide as much detail as clearly and concisely as possible
We also request that you provide 2-3 clear Images showing a close-up of the issue.
Additionally please include an Image showing the whole unit or section of the unit or a Video if needed, so that we can diagnose and correct the issue.
Once you have completed the form below, our team will review the information provided and get in touch with you shortly thereafter with more information, and the next steps.
We offer free & fast Shipping to serviceable areas In Canada & The United States
Crafted With Sustainably Sourced, Authentic PEFC & WRCLA Certified Western Red Cedar
Available financing options, including No Interest Pay in 4 Plans & up to 24-month Financing!
Dedicated to exceptional support, answering questions & resolving concerns promptly
Frequently Asked Questions
Western Red Cedar is a naturally stunning building material with deep, tonal properties that accentuate the richly textured wood grains and exposed heartwood.
For centuries, the Western Red Cedar has been celebrated by the Pacific Northwest Coast First Nations as the “Tree of Life” using it to build longhouses, canoes, and totem poles.
Red cedar’s reputation for being a naturally durable wood makes it perfect for all outdoor projects. The wood is lightweight and valued for its high natural resistance and decay properties.
It is less susceptible to moisture, insect damage, and fungi growth. Cedar is also water damage resistant and can successfully weather long periods of heavy rain and other weather extremes such as snow, hail, and strong winds.
With its unsurpassed natural beauty, centuries of proven performance, low environmental impact, and natural resistance to decay/insects it’s clear to see the advantage of quality Western Red Cedar.
To learn more about Western Red Cedar vs. Imitation Products Click Here.
We ship to serviceable areas in the continental US & Canada, not Puerto Rico, or the Virgin Islands. In any other areas including Hawaii and Alaska, we can ship to a freight forwarder located on the mainland of the US.
Our freight partners generally describe a serviceable area as anywhere accessible by a large freight truck or where roads are regularly maintained and items can be delivered safely. This broad definition applies to most urban and non-urban places.
Areas not considered serviceable are exceptionally rural areas that are not safely accessible by a large truck. If you have concerns that this may be applicable to you, then you can also have your items shipped to the freight terminal and pick them up yourself.
Please feel free to give us a call at 1 888-658-1658, and we will be glad to assist you with any other questions you may have about this.
We are a 
Canadian Company, and we manufacture in Penticton, British Columbia, Canada. You can have confidence knowing that you are supporting our Canadian industry when you purchase from us.
How To Build A Foundation
A solid foundation is the key to a long-lasting shed. At Outdoor Living Today, we want to help you create a sturdy, level base for your shed—without confusion or guesswork. Whether you’re a DIY pro or first-timer, this guide walks you through clear, step-by-step instructions and multiple foundation options.
Three Recommended Foundation Types:
- Patio Stones (Fast & Easy)
- Pressure-Treated 4×4 Beams (Durable & Elevated)
- Concrete Slab (Permanent & Weather-Resistant)
STEP 1: Clear & Prepare the Site
Before your shed kit arrives:
- Remove grass, debris, roots, and rocks.
- Make sure the area is flat and drains well.
- The ground should slope away from the site (approx. 1/8″ per foot over 10 feet) to prevent water buildup.
- For best results, excavate 4 inches and fill with gravel or crushed rock.
Pro Tip: Use a landscape fabric under gravel to prevent weed growth and soil shifting over time.
STEP 2: Mark Out the Shed Foundation
- Pick one corner (Point A) and drive a stake into the ground.
- Use the 3-4-5 triangle method (based on the Pythagorean theorem) to ensure your layout is square—this method works for any shed size:
- Measure 3 feet (or any multiple) on one side, and 4 feet (or same multiple) on the adjacent side. The diagonal between them should be exactly 5 feet (or the matching multiple).
- For larger sheds, you can use 6-8-10 or 9-12-15—just maintain the ratio.
Once your corners are square, outline the full perimeter using string and batter boards.
Need help squaring? There are apps and online calculators that can assist with right angles using your shed dimensions.
STEP 3: Choose Your Foundation Type
Patio Stone Foundation
- Best for small to medium sheds on stable ground.
- Level the soil or gravel, then place stones under key floor joist points (see your floor plan).
- Adjust using sand or soil for leveling.
- Space stones evenly to support the shed’s perimeter and any internal floor joists for balanced weight distribution.
- Use a long 2×4 and a carpenter’s level to ensure all stones sit flat and level across the entire footprint.
Quick to install, affordable, and easy to move or adjust.
4×4 Pressure-Treated Beam Foundation
- Ideal for slightly uneven terrain or areas where airflow is needed beneath the shed.
- Lay beams perpendicular to joists on a gravel base.
- Use rebar (½”) driven through pre-drilled holes to secure beams in place.
- Leave space between beams to promote drainage and prevent moisture buildup under the shed.
- Ensure all beams are level and aligned before attaching floor joists for a stable, even base.
Leaves room underneath for ventilation and helps prevent rot.
Concrete Slab Foundation
- Best for large, heavy-duty sheds or long-term placement.
- Excavate 6 inches: 4″ of gravel, 4″ of concrete slab.
- Include a plastic vapor barrier between gravel and slab.
- Frame your pour with 2x4s, level and finish with a trowel or bull float.
Most permanent option. Offers unbeatable durability and pest resistance.
Final Tips Before You Start:
- Always check local building codes and permit requirements.
- Call your local utility provider before you dig to avoid underground lines.
- Don’t skip drainage—it’s your best defense against rot and frost heave.
Need More Specific Foundation Guidance?
While this guide provides general best practices for preparing a foundation, individual product designs may have unique requirements. For a more tailored guide for your specific model, please refer to the provided product assembly manual included with your kit or available above
Our products ship quickly in 1-3 weeks!
Our office will contact most customers with larger sized orders once the order has been processed.
We will discuss the delivery process and transit time before your order is shipped. Once on route our shipping team will send tracking information. This conversation will also to allow you to make changes to your order, and or ask any further questions that you may have.
Delivery estimates depend on a variety of factors, from distance to weather. You will be able to contact the carrier yourself with the tracking number, and our team is ready if you need assistance.
You can buy our products directly from us, which guarantees you the best price, or you can buy them from a trusted big box vendor such as HomeDepot, Lowes, Wayfair, Earth Easy, etc.
For those looking for help with installation, we have partnered with Kandu on-demand product assembly and home services for an extra cost
Standard: Outdoor Living Today 1-Year Warranty
All structures purchased from Outdoor Living Today are covered for a period of one year for defects in manufacturing and workmanship. In the event of a missing or broken piece, simply call the Outdoor Living Today Customer Support Line @ 1-888-658-1658 within 30 days of the delivery of your purchase.
Outdoor Living Today Limited 3-Year Warranty (Effective on Purchases April 2024 – Onward)
Our Limited 3-year warranty is a testament to our commitment to quality and durability.
This limited warranty protects against rot and decay only on the Cedar substrate contained in our Shed, Playhouse, Gazebo, and Pergola products. *Raised Garden Beds qualify only if the interior of the beds is fully lined with a waterproof membrane before filling the garden with soil.
We understand the importance of preserving the structural integrity and aesthetic appeal of your property. With this limited warranty, you can enjoy peace of mind, knowing that the Cedar is protected from exposure to the elements.
Embrace a worry-free experience as we stand behind our products, ensuring they withstand the test of time.
CONDITIONS & LIMITATIONS
We require that the following conditions are met to ensure your warranty remains valid...
Your OLT Product Must Be Assembled Within 90 Days Of Delivery. This is to prevent any warping, shrinkage, or damage that may result from materials sitting for too long. To validate your warranty, we ask you to verify that your OLM Product structure is completed within this timeline by providing photo documentation of your finished build. You may submit your photos using the link below
Proper Base: Your unit must be placed on a correct and stable base to avoid unnecessary wear and damage. The responsibility for setting up a suitable base lies with the purchaser.
Proper Maintenance: Regular maintenance is essential. This includes re-painting or re-staining and keeping the perimeter and underside of the building free from vegetation and debris. Regular re-attaching of loose hardware, nails that have popped out, and re-tightening screws which have come loose.
No Relocation or Alteration: Moving the building from its original location or significantly altering the structure may void the warranty.
Exclusions: Damage due to acts of nature, including tornadoes, hail storms, fires, and more, are not covered by this warranty.
Original Purchaser: This warranty applies exclusively to the original purchaser of the product.
Timely Reporting: Any failure or defect must be reported to Outdoor Living Today within 7 days after discovery using our easy claims system on our website. https://www.outdoorlivingtoday.com/olt-customer-claims/
No Liability for Personal Property: Outdoor Living Today is not liable for any loss or damage to personal property or contents placed in the building, including damage caused by any defect in the building. Any products installed such as floor coverings or wall and ceiling coverings are not included.
No Indirect or Consequential Damages: We will not be responsible for any indirect, incidental, or consequential damages, nor for failures caused by events, acts, or omissions beyond our control, such as misuse or improper maintenance.
(See our helpful Site Prep page, as well as your included assembly manual for the correct foundation for your product.) https://www.outdoorlivingtoday.com/site-prep-before-your-product-arrives/
Please contact our customer support for any additional guidance on best practices for maintaining your items for optimal performance and longevity.
1 888-658-1658
We try to be as flexible as possible, but due to the extreme costs of return shipping, we generally do not accept returns, instead, we will consider but do not guarantee to work with our customers on a case-by-case basis to find an amicable solution
Refund Policy: In the case where a shopper mistakenly purchases a product or uses the wrong credit card, Outdoor Living Today may consider a full refund of your money. This is up to the discretion of our credit department.
Purchasers who submit Orders through Outdoor Living Today and subsequently cancel their order prior to shipping will be subjected to a $100 USD Charge Back. This is an administrative charge and any outstanding balance will be reimbursed immediately. Order cancellations must be submitted to our Customer Service Department.
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Address
Head Office
9393 287th Street, Maple Ridge, British Columbia, Canada, V2W 1L1
US Address
Outdoor Living Manufacturing Ltd. Box 96, Sumas, Washington, 98295
Phone Number
Call 888-658-1658
Whether you’d like to ask a question about your purchase, make a change to your order, or get some details about your project, please call our toll-free number:
Email and Fax
sales@outdoorlivingtoday.com
Marketing@outdoorlivingtoday.com
We’ll respond to your emails by the next business day.
604-462-5333
Feel free to fax us at the number above
OLT proudly manufactures in North America with ethical business practices & Authentic Western Red Cedar
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