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Why Choose OLT
At Outdoor Living Today, we specialize in crafting premium Western Red Cedar kits that seamlessly blend functionality, durability, attractiveness, and affordability for our customers.
Our manufacturing, based in Canada, strictly follows sustainable and ethical business practices, utilizing high-quality Canadian lumber to ensure excellence in every aspect of our products.
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Premium Quality Cedar Products
Frequently Asked Questions
Western Red Cedar is a naturally stunning building material with deep, tonal properties that accentuate the richly textured wood grains and exposed heartwood.
For centuries, the Western Red Cedar has been celebrated by the Pacific Northwest Coast First Nations as the “Tree of Life” using it to build longhouses, canoes, and totem poles.
Red cedar’s reputation for being a naturally durable wood makes it perfect for all outdoor projects. The wood is lightweight and valued for its high natural resistance and decay properties.
It is less susceptible to moisture, insect damage, and fungi growth. Cedar is also water damage resistant and can successfully weather long periods of heavy rain and other weather extremes such as snow, hail, and strong winds.
With its unsurpassed natural beauty, centuries of proven performance, low environmental impact, and natural resistance to decay/insects it’s clear to see the advantage of quality Western Red Cedar.
To learn more about Western Red Cedar vs. Imitation Products Click Here.
We ship to serviceable areas in the continental US & Canada, not Puerto Rico, or the Virgin Islands. In any other areas including Hawaii and Alaska, we can ship to a freight forwarder located on the mainland of the US.
Our freight partners generally describe a serviceable area as anywhere accessible by a large freight truck or where roads are regularly maintained and items can be delivered safely. This broad definition applies to most urban and non-urban places.
Areas not considered serviceable are exceptionally rural areas that are not safely accessible by a large truck. If you have concerns that this may be applicable to you, then you can also have your items shipped to the freight terminal and pick them up yourself.
Please feel free to give us a call at 1 888-658-1658, and we will be glad to assist you with any other questions you may have about this.
For a Liftgate Delivery:
When you have requested a liftgate delivery:
Our driver will transport your pallet to the rear of the truck, where they will gently position it onto the liftgate. Subsequently, the pallet will be gradually lowered to the ground, positioning it beside the truck.
Feel free to utilize the plastic shipping tarp provided to shield and safeguard your items until you're prepared to embark on your project. Once you've completed its initial purpose, consider repurposing it!
In the event of a liftgate delivery, take a moment to slice through the straps and remove the tarp. Ensure you inspect the pallet for any potential damage to its corners, the presence of wood chips, sharp cuts, or gouges on the product, and verify the integrity of the pallet itself.
For Hand Offload Only:
If you haven't opted for a liftgate delivery, you'll be required to hand offload the items. Here's what to expect:
Our driver will transport your pallet to the back of the truck, where they will cut the straps and hand the individual pieces to you. Typically, each piece weighs no more than 30-50 lbs.
Please be aware that there is a time limit of 15-20 minutes for this free service, so it's advisable to have someone available to assist you. When hand offloading, it's recommended to conduct a brief check of all the pieces as they are handed to you.
We are a 🍁 Canadian Company, and we manufacture in Penticton, British Columbia, Canada. You can have confidence knowing that you are supporting our Canadian industry when you purchase from us.
Our products ship quickly in 1-3 weeks!
Our office will contact most customers with larger sized orders once the order has been processed.
We will discuss the delivery process and transit time before your order is shipped. Once on route our shipping team will send tracking information. This conversation will also to allow you to make changes to your order, and or ask any further questions that you may have.
Delivery estimates depend on a variety of factors, from distance to weather. You will be able to contact the carrier yourself with the tracking number, and our team is ready if you need assistance.
You can buy our products directly from us, which guarantees you the best price, or you can buy them from a trusted big box vendor such as HomeDepot, Lowes, Wayfair, Earth Easy, etc.
For those looking for help with installation, we have partnered with Kandu on-demand product assembly and home services for an extra cost
All structures purchased from Outdoor Living Today are covered for a period of one year for defects in manufacturing and workmanship.
Costs incurred for customer installations are not included.
In the event of a missing or broken piece, simply call the Outdoor Living Today Customer Support Line @ 1-888-658-1658 within 30 days of the delivery of your purchase.
It is our commitment to you to courier replacement parts, free of charge, within approximately 10 business days from the time of notifying our team. Replacement parts will not be provided free of charge after the 30 day grace period.
All of our products ship with a hardcopy assembly manual, however all of our most up-to-date assembly manuals can be found below.
We offer detailed Assembly manuals for all of our products on our site under the how-to section.
We try to be as flexible as possible, but due to the extreme costs of return shipping, we generally do not accept returns, instead, we will consider but do not guarantee to work with our customers on a case-by-case basis to find an amicable solution
Refund Policy: In the case where a shopper mistakenly purchases a product or uses the wrong credit card, Outdoor Living Today may consider a full refund of your money. This is up to the discretion of our credit department.
Purchasers who submit Orders through Outdoor Living Today and subsequently cancel their order prior to shipping will be subjected to a $100 USD Charge Back. This is an administrative charge and any outstanding balance will be reimbursed immediately. Order cancellations must be submitted to our Customer Service Department.
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OLT proudly manufactures in British Columbia with ethical business practices. Except for Sugi, we use only PEFC-certified sustainably sourced lumber. Made by Canadians for Canadians.
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OLT proudly manufactures in North America with ethical business practices, and using only PEFC certified sustainably sourced lumber
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